What we are doing to help

  • The council has begun a programme to remove sand and sediment from the Castlecliff water network using specialist NO-DES mains cleaning filtration equipment.
  • We have a water tanker parked at the Surf Club at Castlecliff from 10am to 4pm each day, available for households to fill their water containers if needed.
  • We will arrange for a plumber to visit where there are ongoing issues with plumbing, taps, filters, hot water systems or household appliances that have been affected by this current issue.
  • We will provide claim forms so eligible costs can be assessed and reimbursed where appropriate.
  • We are working with plumbers to identify where a claim is related to the sand issue to expedite the claims process.
  • We will keep residents updated through our website, Facebook, Antenno and direct contact where needed.
  • Please contact us directly with any issues rather than relying on Facebook comments or posts, as these do not officially notify our customer service or water teams.

Get Castlecliff water updates on your phone

We'll continue to keep the community updated through our Facebook page and Antenno. Antenno is a free app that sends notifications straight to your phone, so you can stay informed about Castlecliff water updates as they happen. There's no need to create an account or log in. You can also use the app to report issues directly to us.

Download Antenno

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