What is RealMe?
RealMe is a digital ID service created by the Department of Internal Affairs and New Zealand Post which allows people to prove who they are online when using New Zealand websites and services.
Is RealMe safe and secure?
RealMe does not store information, but acts as a conduit to help people share their information with participating organisations who need it. Users of RealMe can always see and approve the information they share.
What do I do when I receive an alert from RealMe?
If your certificate is declined at the initial stage then you should have received a PDF which will explain what you are missing and what you need to resubmit.
If your certificate has been accepted and you receive an email alert, then log in to RealMe and go into 'My account'→'Submitted Applications', click on the relevant file and then click on the 'File' tab and you will see what file has been uploaded on that day. Please call us on 06 349 0001 if you have trouble finding anything.
Find out more about privacy and security when using RealMe