Online building consent FAQs

What if I don't have a computer at home, or don't know how to use one?
To help people get used to the new online process, the Council team will supply a dedicated person to help with applications and make a computer available at the Council's Guyton Street building for this purpose. If you don't already have an email address, you will need to set one up to apply for a building consent.

To book an appointment with one of our Environmental Standards Technical Officers, please call (06) 349 0001.

Do I still have to pay for a deposit?
The requirement for a deposit at the application stage will be removed, with full and final payment required when the building consent application has been granted.

How will building consents be pre-vetted?
All online building consent applications will continue to undergo a rigorous pre-vetting process, but this will now be undertaken electronically. The electronic process will allow the vetting officer to add comments to the checklist and return an application where any missing items can then be included for resubmission.

Do the timelines for building consents change?
No. The Council must still meet the statutory 20-day timeframe to process applications.

Does the content of the assessment change?
No, the consent process will just be online now, rather than on paper.

How do I receive my plans?
Once your application has been approved, you will be sent an email with your outstanding balance. Once this is paid, either through the Council's online services web portal, or by visiting our Customer Services Desk, you will get an email from RealMe® with a link to the plans. At this link you can download, save and print your plans.

Will the fee be the same?

What happens if my building consent is declined?
You will receive an email and be asked to amend your application and submit it again.

What is RealMe®?
RealMe® is a digital ID service created by the Department of Internal Affairs and New Zealand Post which allows people to prove who they are online when using New Zealand websites and services.

You can find out more about RealMe® in this video.

Is RealMe® safe and secure?
RealMe® does not store information, but acts as a conduit to help people share their information with participating organisations who need it. Users of RealMe® can always see and approve the information they share.

Find out more about privacy and security when using RealMe®

Page reviewed: 25 May 2017 12:36pm