As part of this action plan, a community digital survey covering household connectivity and the digital confidence of individuals in Whanganui was launched on Thursday 13 January 2022. This survey had an excellent community turn out with 798 total responses including 563 households and 451 individuals. Tuatahi Fibre, Whanganui’s ultrafast broadband network owner, supported the survey by providing prizes that were distributed to the winners in July 2022.
The purpose of the survey was to:
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gain a snapshot of the current reality on connectivity in Whanganui at both a household and individual level in the absent of district level statistics since the 2018 Census
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give direction to and identify focus areas for the ongoing implementation of the Council’s digital strategy and action plan
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create a report, data and resources that would assist in supporting funding applications for new and continuing digital inclusion initiatives in the district
Key results
The survey showed that it is difficult to reach people who are not connected to digital services or established community networks. Only 10% of submissions were from non-digital channels (paper, in person and by phone) responses; 27 out of 563 households (4.6%) reported no internet at home and 16 individuals (3.5%) stated they were not internet users.
There is a clear divide of digital services between the urban and rural area in Whanganui. 61% of rural respondents reported that their connectivity did not meet their needs in comparison to only 10% in the urban area. Access to and the quality (speed and reliability) was reported as having an impact on productivity for people living in rural areas or running businesses.
An early positive outcome from the survey data has been to advocate for rural connectivity with Crown Infrastructure Partners in the Mowhanau beach area.
Recommendations
Three recommendations were made to Council in August 2022 to direct the focus of the digital strategy across the four focus areas and will inform priorities into 2023:
- The council embeds a practice of actively considering current use of services and impact to users and general accessibility when reviewing or implementing new or existing services to digital. This needs to include ongoing evaluation of user experience and value add to customer service of digital tools and services
#CONNECTIVITYANDINCLUSION #DIGITALCOUNCIL
- The council, the Whanganui Rural Community Board and Whanganui & Partners support active and direct advocacy and data collection in partner with affected rural community champions. This should have a focus on raising concerns to a central government level and the review of potential non-commercial alternatives to improve rural connectivity
#HIGHVALUECREATIVEECONOMY #INNOVATION #DIGITALCOUNCIL
- The council role models and anchor direct intervention within communities and their place-based organisations/networks aimed at groups that are struggling with digital access or support
#CONNECTIVITYANDINCLUSION #INNOVATION #DIGITALCOUNCIL