Council customer services to re-open Friday, 3 May

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23/04/2019 10:00:00 a.m.

23 April 2019

A five-month project to modernise Whanganui District Council’s customer services area at 101 Guyton Street is now complete and doors will re-open to the public on Friday, 3 May.

Chief Executive, Kym Fell, says the building work has been signed off and staff will have access to the area before the end of April. He says the Council’s customer services team needs to have an opportunity to get used to the new floor plan, processes and technology prior to the opening.

“We’re all looking forward to welcoming our community into this area very soon,” says Mr Fell. “Our priority has been to create a totally customer-focused environment and we want it to be based on interactions, rather than transactions.

“The space has been re-designed to enable visitors to access Council services and advice as easily as possible and we have introduced some new systems and tools to help with this.” 

Mr Fell says while the ground floor will be fully operational, the first-floor mezzanine area will remain a construction site after the re-opening as there is work still to be completed in that area.

In the meantime Council meetings will continue to be held at Heritage House, 136 St Hill Street.

Page reviewed: 23 Apr 2019 10:00am