Our Customer Care Charter is part of our ‘whole of Council’ commitment to be recognised as a provider of consistently outstanding customer service.
We take customer service seriously and have committed through our Leading Edge vision to partner with our community - creating a flourishing, connected and united district that truly works for everyone.
This means that we will be as enabling as possible when we work with you and will look for improvement opportunities where we can. We want to be innovative and ahead of the game.
Download a printable version of our Customer Care Charter
Please feel free to use the form below if you would like to give us feedback on our services.
Please note that feedback and requests from our website are not monitored 24/7. If your request is urgent, please phone us on (06) 349 0001.