Holiday Season Support Line Directory

National services

Need to talk?

Free call or text 1737 any time for support from a trained counsellor

Lifeline

0800 543 354

Suicide Crisis Helpline

0508 828 865 (0508 TAUTOKO)

Healthline

0800 611 116

Samaritans

0800 726 666

Youthline thelowdown.co.nz

0800 376 633, free text 234 or email talk@youthline.co.nz or online chat or email team@thelowdown.co.nzor free text 5626

Kidsline

0800 54 37 54 (0800 kidsline) for young people up to 18 years of age. Open 24/7.

Depression Helpline

0800 111 757 or text 4202

Alcohol and Drug Helpline

0800 787 797 or online chat
0800 456 450 family violence helpline
0800 654 655 gambling helpline

Anxiety phone line

0800 269 4389 (0800 ANXIETY)

Seniorline

0800 725 463 A free information service for older people

Shine

0508 744 633 confidential domestic abuse helpline

Quit Line

0800 778 778 smoking cessation help

Women's Refuge Crisisline

0800 733 843 (0800 REFUGE) (for women living with violence, or in fear, in their relationship or family)

Shakti Crisis Line

0800 742 584 (for migrant or refugee women living with family violence)

Rape Crisis

0800 883 300 (for support after rape or sexual assault)

Oranga Tamariki

0508 326 459

Mental Health Team

For Acute Mental Health Concerns 0800 653 358

Plunket

0800 933 922

If you or someone you know, may be in immediate danger, please call: 111

Whanganui Services

WDHB AND WHANGANUI HOSPITAL SERVICES

  • The Emergency Department is open 24/7 over the 2021/2022 Christmas and New Year period
  • Outpatients Department and planned appointments closed 24 December 2021 to 10 January 2022
  • The Sexual Health Clinic closed Monday 20 December 2021 and reopens on Monday 10 January 2022
  • Mental health Assessment & home treatment call 0800 653 358
  • Whanganui Community Mental Health call 06 348 1207

TE ORANGANUI

  • Whanau Ora, Healthy Families, Family Start, Tamariki Ora and He Puna Ora will be closed from 22 December 2021 and will reopen on Monday 10 January 2022
  • Te Waipuna Whanganui will be open closed on stat days only
  • Mental Health & Addictions service will be closed on stat days - on call for all registered Tangata Whai Ora only 027 467 7105

YOUTH SERVICES TRUST

Closed 23 December 2021 to 5 January 2022 06 348 9935. For emergencies txt or call 022 685 5912

ORANGA TAMARIKI

Oranga Tamariki will be closed from 29 December 2021, reopening on Monday 10 January 2022. Service is contactable 24/7 on 0508 FAMILY 0508 326 459

BIRTHRIGHT

Closed 20 December 2021 and reopens on Monday 10 January 2022

JIGSAW

Closed 22 December 2021  to Monday 10 January 2022
Duty worker available on call 06 346 1636 or admin@jigsawwhanganui.org.nz

KAINGA ORA

Contact centre available 24/7 to whānau on 0800 801 601

LIFE TO THE MAX

Closed 23 December 2021 to 5 January 2022

TE ORA HOU

Closed noon 23 December 2021 to 12 January 2022

COMMUNITY PROBATION

Closed stat days only,  however after-hours phone is checked daily 021 245 6397

CCS DISABILITY ACTION

Closed 23 December 2021 to 5 January 2022

WOMEN’S NETWORK

Closed from 23 December 2021, reopens 11 January 2022
For online support during this time, messages can be sent to womnet.whanganui@gmail.com or via the message service on our Women's Network Whanganui Facebook and Instagram pages. For urgent enquiries only, text Carla on 027 477 6454

HORIZONS REGIONAL COUNCIL

Whanganui office closed 24 December 2021 to 5 January 2022

FLOW - FAMILY HARM TEAM

Closed on stat days and weekends, for urgent matters ring 111

WHANGANUI SAFE AND FREE

Closed from 3pm 22 December 2021 to 12 January 2022

AGE CONCERN

Closed from noon on 23 December 2021 to 5 January 2022. Elder Abuse 24/7 0800 3266 865

 PRIDE WHANGANUI

Closed 22 December 2021 to 12 January 2022. Can be contacted via email: info@pridewhanganui.co.nz or message through Instagram or Facebook

WOMEN’S REFUGE

Office closed 24 December 2021 to 5 January 2022, staff on call 29-31 December 2021 9am to 5pm. Refuge Crisis line open 24/7 0800 733 843

FAMILY WORKS

Closed from 5pm on 24 December 2021 to 5 January 2022

FAMILY PLANNING 

Closed 24-28 December 2021

Open 29-30 December 2021, 8.30am-5pm

Closed 31 December 2021-4 January 2022

Open 5-6 January 2022, 8.30am-5pm

Closed 7 January 2022

Regular hours from 10 January 2022 onwards

TUPOHO IWI & COMMUNITY SOCIAL SERVICES

Closing 12 noon on 23 December 2021 to 5 January 2022

CLAW

Closed 23 December 2021 to 17 January 2022

CITIZENS ADVICE BUREAU

Closed from noon, 22 December 2021 to Monday 10 January 2022

COMMUNITY HOUSE

Closed 17 December 2021 to Monday 10 January 2022

MAORI WARDENS

Closed 17 December 2021 to 17 January 2022

COMMUNITY PATROLS

Day patrol closing 24 December 2021 to 5 January 2022

CITY MISSION FOODBANK

  • Closed 25-28 December 2021
  • Open Wednesday 29 to Thursday 30 December 2021 9.30am-1pm
  • Closed 31 December 2021 to 4 January 2022
  • Reopens Wednesday 5 January 2022 - Foodbank from 9am-1pm, Admin 9am-3pm

MINISTRY OF SOCIAL DEVELOPMENT

Closed stat days only
Our normal phone lines are open between 7am and 6pm weekdays (29-31 December)
General Enquiries 0800 559 009 (including for emergency housing) NZ Super and Veterans pension 0500 552 002

WHANGANUI ADVOCACY & SUPPORT

Closed stat days only

WHANGANUI PEOPLE’S CENTRE

Closed 22 December 2021 to 10 January 2022

WHANGANUI PARs

Closed from 22 December 2021 to 12 January 2022

SALVATION ARMY

Offices closed from 24 December 2021 to 5 January 2022