COVID-19: Paying rates

Payment arrangements

If our offices are not open, payment can be made using internet banking, or online. We have temporarily waived the credit card payment surcharge for your convenience. You can also apply to pay your rates by direct debit.

Financial hardship

We appreciate many in our community are experiencing financial hardship as a result of the COVID-19 emergency. If this is an issue for you, please contact the Council’s rates department to discuss payment options. Phone 06 349 0001 or

The Government has provided a large package to support people’s incomes, including working with banks to provide mortgage holidays. Whanganui District Council is also considering how it can help ratepayers during this time, including with rate payments in the 2020/21 financial year. The Council is considering various options and eligibility criteria and will consult with the community on this.