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The Council has adopted a Rates Postponement Policy that allows individuals and businesses who are facing financial hardship as a result of COVID-19 some additional flexibility to make payments over a longer period of time, while cashflow improves.
To apply, you must be the ratepayer of the property as per the Rating Information Database (RID) or their authorised agent.
Please check that you meet the criteria below.
You will also need to provide evidence of financial hardship. Examples include:
Need assistance to complete the form?
Please give us a call on 06 349 0001 or email us at email@example.com
You can apply in person by visiting Council Customer Services at 101 Guyton Street, Monday to Friday, 8.30am–5.00pm.
For businesses (including farming):
For personal ratepayers:
The 2019/20 4th quarter rates due 27 May 2020 will be able to be postponed to 25 November 2020 (i.e. postponed for up to 6 months).
All 2020/21 rates will be able to be postponed to 30 June 2021 (i.e. allowing ratepayers the full year to pay their 2020/21 rates).
You can postpone any amount up to the total value of rates payable. We will require an agreed direct debit plan to be in place to ensure that the rates are fully paid by the date to which they have been postponed.
There is no charge for postponing 2019/20 4th quarter rates.
A postponement fee will apply to postponement of the 2020/21 rates:
The postponement fee covers the Council’s administrative and financial costs, and can be added to the postponed rates.